Privacy Policy

Effective Date: June 12, 2026

TierOne Storage ("we," "us," or "our") operates the website tieronestorage.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our site, you consent to the practices described in this policy.

Information We Collect

We collect information you provide directly to us when you:

• Place an order (name, email, shipping address, phone number)
• Request a professional installation (name, address, contact details, site photos)
• Apply to become a Certified Installer (name, business details, trade credentials, insurance documents)
• Contact us via email or phone
• Subscribe to our newsletter or promotional communications

Payment Information

All payment processing is handled by Stripe, Inc. We do not store your credit card number, CVV, or banking details on our servers. Stripe processes and stores payment information securely in compliance with PCI-DSS standards. For more information, see Stripe's Privacy Policy.

Automatically Collected Information

When you visit our website, we automatically collect certain information including:

• Browser type and version
• Device type (mobile, desktop, tablet)
• Pages visited and time spent on each page
• Referring website or source
• Approximate geographic location (city/region level, not precise)

This information is collected through our analytics system and stored in our database. It is used solely to improve our website and understand how visitors use our services.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Coordinate professional installation services
• Send order confirmations, shipping updates, and receipts
• Respond to your inquiries and provide customer support
• Improve our website, products, and services
• Detect and prevent fraud
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Suppliers: Your shipping address and order details are shared with our dropship suppliers solely for the purpose of fulfilling your order.
• Certified Installers: If you book a professional installation, your name, address, and job details are shared with the assigned installer to complete the service.
• Payment Processor: Stripe processes all transactions. See Stripe's Privacy Policy for details.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid legal process.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website uses localStorage (similar to cookies) to store your shopping cart contents on your device. This data remains on your device and is not transmitted to our servers until you complete a purchase. We do not use third-party tracking cookies or advertising cookies.

Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for communications at any time

To exercise any of these rights, contact us at fastest.quotes@gmail.com or call 905-375-9860.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

TierOne Storage (a division of ProBuilder Software)
39½ Wellington St, Port Hope, ON L1A 2M4
Phone: 905-375-9860
Email: fastest.quotes@gmail.com